Payment Policy
Effective Date: December 31, 2024
At Neohato, we strive to make the payment process convenient, secure, and transparent for our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and other important terms related to your transactions. By purchasing from our website, you agree to the terms specified herein.
1. Accepted Payment Methods
We accept a variety of payment methods to ensure flexibility and convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Apple Pay, Google Pay, and PayPal.
- Bank Transfers: Available for select transactions upon prior arrangement.
- Gift Cards: Neohato-issued gift cards can be redeemed for purchases.
All payments must be made in U.S. dollars unless otherwise specified.
2. Payment Security
We use industry-standard encryption and secure payment gateways to protect your sensitive information. Your payment details are never stored on our servers, ensuring an additional layer of security.
3. Authorization and Verification
- Orders are processed only after payment authorization is confirmed by the respective financial institution.
- For security reasons, we may require additional verification for high-value orders or transactions flagged as unusual by our system.
4. Billing Information
Ensure that the billing information provided matches the details on file with your financial institution. Mismatched details may cause delays or result in order cancellation.
5. Taxes and Fees
- Applicable sales taxes will be calculated during checkout based on your shipping address.
- Customers are responsible for any additional fees, such as customs duties or local taxes, that may apply.
6. Payment Issues
If your payment is declined, please verify the provided details and try again. For persistent issues, contact your financial institution or reach out to our customer service team for assistance.
7. Refunds
Refunds for eligible returns are processed according to our Refund and Returns Policy. Refunds are credited to the original payment method within 7-10 business days after approval.
8. Fraud Prevention
We take fraud prevention seriously. Suspicious transactions may be canceled or held for further verification. Customers involved in fraudulent activities will be banned from future transactions and may face legal action.
9. Contact Information
If you have questions about our Payment Policy or require assistance, please contact us:
Address: 4190 Tuckersham Ln, Tucker, Georgia(GA), 30084
Phone: (770) 938-3759
Email: info@neohato.net
Website: https://neohato.net/