Sales Policy
Effective Date: December 31, 2024
At Neohato, we aim to provide a seamless and satisfying shopping experience for all our customers. This Sales Policy outlines the terms under which we operate, ensuring transparency and fairness in all transactions. By placing an order with us, you agree to the terms detailed below.
1. General Terms
All sales are subject to product availability. Prices, promotions, and availability are subject to change without prior notice. We reserve the right to limit quantities on any order or to refuse service to any customer based on legitimate grounds.
2. Pricing and Payment
- Prices listed on our website are in U.S. dollars and do not include taxes or shipping fees unless otherwise stated.
- Payment methods accepted include major credit cards, debit cards, and other payment platforms listed during checkout.
- Orders are processed only after payment is successfully completed.
3. Order Confirmation
Upon placing an order, you will receive an email confirmation with details of your purchase. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel orders in cases of suspected fraud, pricing errors, or inventory issues.
4. Shipping and Delivery
- We strive to ship orders promptly, typically within 1-3 business days. Delivery timelines may vary depending on the destination and chosen shipping method.
- Shipping costs and applicable taxes will be calculated and displayed during checkout.
- Neohato is not liable for delays caused by carriers or events beyond our control, such as natural disasters or strikes.
5. Changes to Orders
Once an order is placed, changes or cancellations can only be made within 24 hours or before the order is shipped, whichever comes first. Please contact customer service at info@neohato.net or (770) 938-3759 to request modifications.
6. Returns and Refunds
Refer to our Refund and Returns Policy for detailed guidelines on returns, refunds, and exchanges.
7. Warranty and Liability
Certain products may come with manufacturer warranties. Neohato is not responsible for warranty claims or coverage unless explicitly stated. We disclaim liability for damages resulting from misuse, improper handling, or unauthorized modifications of products purchased from us.
8. Customer Responsibilities
Customers must provide accurate and complete information when placing orders. Failure to do so may result in delays or inability to fulfill the order.
9. Contact Information
If you have questions about our Sales Policy or require assistance, please contact us:
Address: 4190 Tuckersham Ln, Tucker, Georgia(GA), 30084
Phone: (770) 938-3759
Email: info@neohato.net
Website: https://neohato.net/